Terms and Conditions


Terms and Conditions

With our simple online application we take away the stress of dealing with the IRD. We do all the tough stuff for you, and our tax experts are available Monday to Friday to make getting your tax refund easy.

We advocate trustworthy and transparent transactions at eRefund and we have enumerated our terms and conditions for your perusal. As your representative to the IRD, you are authorizing us to act on your behalf and to have access to some of your personal information detailed below. Please have a look at the list for your guidance as we move forward.

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  • eRefund is
    • Customer Focused
    • Prompt in payment
    • Efile Approved
    • IRD Approved

I give authority to eRefund New Zealand Limited or its staff to link my details with IRD to their agency client list and to eRefund New Zealand Limited to act as my tax agent for all purposes associated with the preparation of my Personal Tax Summaries (“PTS”) and/or tax returns until such time that I notify eRefund New Zealand Limited or the Inland Revenue to cancel this authority. In simple terms this means that I want eRefund New Zealand Limited to continue to act on my behalf until I ask them to stop. I acknowledge that this gives eRefund New Zealand Limited the authority to do all of following:

  • Link my Inland Revenue number to their client list.
  • Obtain information from Inland Revenue in regards to ALL tax types and all tax matters by a variety of methods, including but not limited to by telephone, internet, fax, mail, info express and all E services.
  • Obtain from any financial institution any relevant information that may affect the assessment of my refunds.
  • Sign Personal Tax Summaries or any tax returns on my behalf.
  • Confirm my IRD number with the Inland Revenue

I understand that if I already have a tax agent I will be delinked from my previous tax agent client list. I acknowledge that I am solely responsible for ensuring that all information I provide or that is provided on my behalf to eRefund New Zealand Limited is complete and accurate and that eRefund New Zealand Limited does not undertake any audit or verification of such information. Submitting an application constitutes my electronic signature and agreement with all the terms and conditions of engagement.

eRefund New Zealand Limited reserves the right to delink me as a client at any time and for any reason. This clause is for the sole benefit of eRefund New Zealand Limited. I will not incur any further fees other than what has already been incurred if eRefund New Zealand Limited chooses to delink me as a client.

I have read and understood the fee structure and I agree to pay an amount equivalent to 15% plus GST of the assessed refund amount for the service provided by eRefund New Zealand Limited in assessing or requesting or confirming my refunds or credits due for all/any tax types (Maximum of NZ$ 450/-plus GST) I understand that the fees are calculated based on eRefund New Zealand Limited’s assessed value of each refund. I acknowledge that the fees are incurred on the day that I submit my application or upon eRefund New Zealand Limited undertaking an assessment of my tax position. Once we receive application, we endeavor to contact our customer to notify where a compulsory filing of IR3 tax return is required. In this case, we charge $75 (plus GST) or 15% (plus GST) of the total refund for that year, whichever is higher subject to maximum of $450 plus GST.

I authorize eRefund New Zealand Limited to deduct their processing fee immediately upon receipt of the refund into the eRefund New Zealand Limited bank account.

Please note that as with other companies, we do not charge any cheque fees for any refund that is issued as a cheque, but if a cheque is required to be cancelled for any reason, a $25 cheque cancellation fee will be deducted from any subsequent refund issued. eRefund New Zealand Limited shall not be liable or responsible for any cheque that is sent but not delivered i.e. lost in the mail. Moreover, if we've already processed your tax refund and you don't wish to continue with us, then we reserved the right to send you an invoice for the work that was carried out. I also agree that I am liable to pay any administration costs, collection cost and fees incurred for debt collection should I owe eRefund New Zealand Limited any overdue amounts.

I authorize eRefund New Zealand Limited to:

  • Receive any refund for any tax type on my behalf and arrange for this to be deposited into the eRefund New Zealand Limited Bank Account.
  • Deduct from such refunds any applicable service fee or any other fees as set out above and understand that this will solely be based on eRefund New Zealand Limited’s assessment.
  • Pay the net balance of the refunds to me, either by direct credit into my bank account, or by cheque as per the postal address supplied with the filing authorization.

In the event that any portion of my refund is transferred to any tax type arrears I acknowledge that eRefund New Zealand Limited may withhold an amount equivalent to the value of their assessed service fee. In the event that any fees remain outstanding, I authorize eRefund New Zealand Limited to deduct such fees from any future refunds received by them on my behalf.

I understand that while eRefund New Zealand Limited aims to pay the tax refund in 5 working days from application date this time frame can be increased by delays at Inland Revenue for various reasons. I understand the 5 working day time frame is not a guarantee and release eRefund New Zealand Limited from any liability for payment occurring outside of that time frame. Refunds for the most recently completed tax year which ends on 31st March will not be issued until mid-June at the earliest.

I agree that eRefund New Zealand Limited has permission to verify my identity by receiving photo ID, using address verification, and/or NZ Driver License verification with any third party provider upon receipt of my on-line application.

I hereby provide my consent for eRefund New Zealand Limited to contact me by email, TXT or phone in order to inform me of any information relating to my tax affairs, or for the purposes of promoting additional marketing initiatives. I understand that should I delink eRefund New Zealand Limited as my tax agent, I will contact them to delink me from their tax agency. Moreover, I can contact them to unsubscribe from further correspondence at any time. I also authorize eRefund New Zealand Limited to use any correspondence that I send to them in their ‘customer testimonial/feedback’ section of their website.

I will notify eRefund New Zealand Limited if I decide to withdraw authority to access my IRD information or if any of my personal details change. I authorize eRefund New Zealand Limited to act as my tax agent for all future years until such time that I notify them to cancel this authorization. I accept full responsibility for notifying eRefund New Zealand Limited if I receive any income from any source other than wages or salary or benefits. I understand that if any of my refunds, that are issued by the Inland Revenue, are not credited to the eRefund New Zealand Limited Bank Account for any reason whatsoever, I agree to pay eRefund New Zealand Limited their fees within 7 days of receipt of their invoice.

eRefund New Zealand Limited has not audited or reviewed the information provided and therefore neither we nor any of our employees accept any responsibility for the accuracy of the materials from which the Personal Tax Summaries, returns or tax credit claims have been prepared. Further, the Personal Tax Summaries, returns or tax credit claims have been prepared at the request of, and for the purposes of the client only, and neither we nor any of our employees accept any responsibility on any ground whatever, including liability in negligence, to any other person. No reliance should be placed on the operation of this website at any time and I acknowledge that eRefund New Zealand Limited has no obligation to provide or continue to provide access to this website. Nothing in these Terms creates evidence of any partnership, joint venture, employer/employee or fiduciary relationship with eRefund New Zealand Limited

eRefund New Zealand Limited reserves the right to change these Terms by changing or removing existing terms or by adding new ones at any time. I acknowledge that it is my responsibility to ensure that I am aware of the Terms currently applying and that the continued use of this website and/or my receipt of services from eRefund New Zealand Limited after changes have been notified in this way indicates my acceptance of those changes.

The information that eRefund New Zealand Limited obtains in the course of this engagement is subject to confidentiality requirements, in addition to obligations under the Privacy Act 1993. eRefund New Zealand Limited will not disclose that information to other parties without your express consent, except as required by law, to maintain your details with Inland Revenue, or to verify your identity with VEDA.